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In addition to actually trading
stocks or commodities for their clients, stock brokers may
also offer advice to their clients on which stocks, mutual funds,
commodity, etc. to buy.
Most investors,
whether they are individuals with a few hundred dollars to invest or
large institutions with millions, use securities, commodities,
and financial services sales agents when buying or selling stocks,
bonds, shares in mutual funds, insurance annuities, or other financial
products.
In addition, many clients seek out
these agents for advice on investments, insurance, tax planning,
estate planning, and other financial matters.
There, securities and commodities
sales agents known as floor brokers negotiate the price
with other floor brokers, make the sale, and forward the purchase
price to the sales agents. If a security is not traded on an exchange,
as in the case of bonds and over-the-counter stocks, the broker sends
the order to the firm’s trading department. Here, using their own
funds or those of the firm, other securities sales agents, known as
dealers, buy and sell securities directly from other dealers, with the
intention of reselling the security to customers at a profit. After
the transaction has been completed, the broker notifies the customer
of the final price.
Commodity Floor
Brokers
Securities and commodities sales
agents also provide many related services for their customers.
They may explain stock market terms and trading practices, offer
financial counseling or advice on the purchase or sale of particular
securities, and design an individual client’s financial portfolio,
which could include securities, life insurance, corporate and
municipal bonds, mutual funds, certificates of deposit, annuities, and
other investments.
Not all customers have the same investment goals. Some individuals
prefer long-term investments, for capital growth or to provide income
over a number of years; others might want to invest in speculative
securities, which they hope will quickly rise in price. On the basis
of each customer’s objectives, securities and commodities sales agents
furnish information about the advantages and disadvantages of an
investment. They also supply the latest price quotes on any
securities, as well as information on the activities and financial
positions of the corporations issuing the securities.
Most securities and commodities sales agents serve individual
investors; others specialize in institutional investors, such as banks
and pension funds. In institutional investing, sales agents usually
concentrate on a specific financial product, such as stocks, bonds,
options, annuities, or commodity futures. At other times, they may
also handle the sale of new issues, such as corporate securities
issued to finance the expansion of a plant.
The most important part of a sales representative’s job is finding
clients and building a customer base. Thus, beginning securities and
commodities sales agents spend much of their time searching for
customers-relying heavily on telephone solicitation. They also may
meet clients through business and social contacts. Agents often join
civic organizations and other social organizations to expand their
networks. Many sales agents find it useful to contact potential
clients by teaching adult education investment courses or by giving
lectures at libraries or social clubs. Brokerage firms may give sales
agents lists of people with whom the firm has done business in the
past. Some agents inherit the clients of agents who have retired.
After an agent is established, referrals from satisfied clients are an
important source of new business.
Financial services sales agents sell a wide variety of banking and
related services. They contact potential customers to explain their
services and to ascertain customers’ banking and other financial
needs. In doing so, they discuss services such as loans, deposit
accounts, lines of credit, sales or inventory financing, certificates
of deposit, cash management, mutual funds, or investment services.
They also may solicit businesses to participate in consumer credit
card programs. Financial services sales agents who serve all the
financial needs of a single affluent individual or a business often
are called private bankers or relationship managers.
With deregulation of the financial services industry, the distinctions
among sales agents are becoming less clear as securities firms, banks,
and insurance companies venture further into each other’s products and
services. The agents’ jobs also are becoming more important as
competition between the firms intensifies. |